Which turnover category includes the departure of a good performer that the company would have liked to retain?

• A. Functional turnover
• B. Voluntary turnover
• C. Dysfunctional turnover
• D. Involuntary turnover

Answer: (C)

The concept here is how turnover is classified by its impact on the organization. When a good performer leaves and the company would have liked to keep them, the departure hurts performance, productivity, and morale. That negative impact makes it dysfunctional turnover. It’s about whether the exit harms the organization, not just who initiates the departure. Functional turnover, by contrast, would be when a low performer leaves and the team improves. So even though the employee may have chosen to leave (voluntary), the situation is labeled dysfunctional turnover because the organization loses a valuable contributor.